Shipping policy

Important Shipping Information

  • We ship perishable meat and seafood orders using FedEx Priority Overnight service.

  • Orders are shipped Monday through Wednesday for expected delivery Tuesday through Thursday.

  • Although we purchase FedEx Priority Overnight service, carrier or weather delays can occasionally result in delivery on the following day. Our shipments are packed with sufficient insulation and refrigerant to help protect the product for up to approximately 48 hours in transit.

  • A signature is generally not required unless the shipment is delivered to certain apartments, businesses, or other locations where FedEx requires one.

  • Customers are responsible for providing a complete and accurate shipping address. Please carefully verify the street address, apartment or suite number, city, state, and ZIP code before submitting your order. Wagyu Steak Company cannot be responsible for packages delayed or misrouted because incorrect or incomplete shipping information was provided.

  • Orders weighing less than 8 pounds are charged $49.95 for shipping. Orders weighing 8 pounds or more receive FREE SHIPPING. Certain Gift Packs or promotional Specials may also include free shipping when specifically stated.

  • Orders received Monday through Wednesday before 1:00 PM Alaska Time generally ship on the next available shipping day. We do not offer same-day shipping.

  • Orders placed after the Wednesday cutoff generally ship the following Monday.

  • FedEx delivery dates and times are estimates and are not guaranteed. Weather, carrier disruptions, holidays, destination, and other circumstances outside our control can affect delivery timing.

Special Events & Holidays

If your order is intended for a holiday, celebration, dinner party, or other special event, we strongly recommend ordering early. Allowing additional time helps protect against unforeseen carrier or weather delays.

If you are sending a perishable order as a gift, we recommend notifying the recipient that a shipment is expected so the package can be brought inside promptly after delivery.

Our 100% Satisfaction Guarantee

Wagyu Steak Company stands behind every order.

Your products may arrive frozen or chilled, depending on transit conditions. If you have any concern about the quality, condition, accuracy, or delivery of your order, please contact our Customer Service Team immediately upon receipt or by the following day.

Because our products are perishable, we do not accept physical returns or exchanges.

Instead, we will review the circumstances and work to make the situation right. Depending on the situation, we may replace or reship an affected product, issue store credit, refund the value of an affected item, or issue an appropriate refund to the original payment method.

Please keep the product and original packaging until the issue has been resolved. We may request photographs of the product, packaging, shipping label, or condition of the shipment so we can properly evaluate the claim.

We reserve the right to investigate claims when necessary, including claims that appear inconsistent or potentially fraudulent.

Our goal is simple: if there is a legitimate problem with your order, we want the opportunity to make it right.